Privacy Policy

Introduction

Pourly (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pourly.ca and make purchases from our online store.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy legislation.

Information We Collect

We collect information that you voluntarily provide to us when you:

Create an account or place an order
Subscribe to our newsletter
Contact us through our website
Participate in promotions or surveys

This information may include:

Personal identification: Name, email address, phone number
Shipping and billing: Mailing address, billing address
Payment information: Credit card details (processed securely through Stripe — we do not store card numbers)
Account data: Username, password, purchase history, wishlist

Information Collected Automatically

When you visit pourly.ca, we automatically collect certain information, including:

IP address and browser type
Pages visited and time spent on our site
Referring website or search terms
Device type and operating system

We use Google Analytics (GA4) to understand how visitors interact with our site. Google Analytics uses cookies to collect anonymized usage data.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Communicate with you about your purchases, including shipping updates
Send marketing communications (only with your consent)
Improve our website, products, and customer experience
Prevent fraud and ensure site security
Comply with legal obligations

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Payment processors: Stripe, for secure payment processing
Shipping carriers: To fulfill and deliver your orders
Analytics providers: Google Analytics, for anonymized site usage data
Legal authorities: When required by law or to protect our rights

Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may limit some functionality of our website.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and personal data at any time.

Your Rights Under PIPEDA

As a Canadian resident, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for the use of your information
Request deletion of your personal data
File a complaint with the Office of the Privacy Commissioner of Canada

Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL encryption, secure payment processing through Stripe, and restricted access to personal data.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.